Refund Policy

30-Day Money-Back Guarantee

We want you to feel confident trying Boomerang. If you're not happy with your purchase, you can request a refund within 30 days of receiving your order.

To claim your money-back guarantee, contact us at contact@theboomerangtag.com within 30 days of delivery, quoting your order number. We'll explain the next steps and arrange your refund in accordance with this policy.

We want you to be able to try your Boomerang products, so eligible items do not need to be unused to qualify for the guarantee. Please take reasonable care of items while trying them.

The guarantee applies to eligible purchases made directly through the Boomerang website. Personalised tags, sale items and gift cards are excluded from this voluntary guarantee. These exclusions do not affect any statutory rights you may have.

How to Request a Return

To start a return or request a refund, contact us at contact@theboomerangtag.com, including your order number and the reason for your request.

If a physical return is required, you'll need to pay the return postage. For UK returns, please use Royal Mail Tracked 48. For international returns, please use a tracked postal service.

We'll provide instructions on how and where to send your item. Please contact us before sending anything back, as unauthorised returns may not be accepted.

For any questions about returns, please email contact@theboomerangtag.com.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect. We'll assess the issue and work with you to put it right.

Your statutory rights relating to faulty or incorrectly supplied goods are not affected by this policy.

Exceptions and Non-Returnable Items

The voluntary 30-day money-back guarantee does not apply to personalised tags, sale items or gift cards.

This does not affect any statutory rights you may have, including rights relating to faulty goods or applicable cancellation rights for online purchases.

If you're unsure whether your purchase qualifies, please contact us before requesting a return.

Exchanges

If you'd like a different product, the simplest option is usually to request a return or refund for your original purchase, then place a new order.

Please contact us first so we can confirm the appropriate process for your order. Return postage is the customer's responsibility, except where applicable law requires otherwise.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country in the European Union, you may have a statutory right to cancel your online purchase within 14 days of receiving it, without giving a reason, subject to applicable legal exceptions.

Where this right applies, it is separate from our voluntary 30-day money-back guarantee. Certain products, including personalised goods made to your specifications, may be exempt from the statutory cancellation right. Your statutory rights are not affected by this policy.

Please contact us at contact@theboomerangtag.com to exercise an applicable cancellation right.

Refunds

Once we've received any required return and assessed your request, we'll notify you whether your refund has been approved.

We aim to process approved refunds within 10 business days. Refunds will be issued to your original payment method. Your bank or card provider may take additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at contact@theboomerangtag.com.

Where statutory cancellation rights apply, refunds will be processed within the time limits required by law.